Policies

110% Price-Match Guaranteed

Graphic Toners guarantees you the lowest price on printing supplies and if you find a lower price elsewhere (before or within 10 days of your purchase date), we will match it plus add 10% of the difference between the two.

In order to be eligible for the price match program, the item must be compared with remanufactured or compatible toner cartridges and must be of equal quality. (Page yield and print quality) The price must be verifiable on the internet or printed advertisement, while the advertisement must be current and product must in stock.

During verification, shipping and handling charges must be taken into account when we calculate the competitor's price. Our price match program cannot be applied with coupons or other promotional offers. Price matches will not be honored for companies that are "Going out of business" or "Liquidation Sales".

To request a price match on our products, please follow the steps below.

1. Place your order at GraphicToners.com for the products you desire

2. Send an email to [email protected] with the following information

- Your contact information and order number
- The page of the competitor's website which you would like us to price match, if the product is list on a printed advertisement, you can fax us a copy of the ad.
- As soon as we receive your request, our sales staff will verify the information, this usually takes 1 business day.

Once the information has been verified and approved, we will notify you via email, have your order processed and credit the difference plus the 10% back to your method of payment. If the price match was not approved, you will be notified by our staff via email and we will only process your order upon approval from you.

We reserve the right to deny any price match does not meet the criteria for the price match program.

100% Satisfaction Guaranteed!

At GraphicToner.com, you can be assured that you will receive top quality products and excellent customer service. In any case you are not satisfied with our products, we will be more than happy to resolve them with our 100% Satisfaction Guaranteed.

Quality Guaranteed!

At GraphicToner.com, our cartridges are manufactured to meet high quality standards. Most of our products offer both standard remanufactured and premium remanufactured. Our standard remanufactured toner cartridges provide great text with a mixture of graphics. With our premium remanufactured cartridges, they will provide quality standards similar to oems and excellent for printing all kinds of information, including graphics. 

All our toner cartridges undergo extensive test and required to meet high quality standards before they are packaged and sent to the customers. Some parts are replaced with new parts in our standard remanufactured cartridges, while most parts are replaced with our premium remanufactured cartridges. New Drums are used in our premium remanufactured cartridges to ensure it meets and exceed oem quality standards. 

In both our standard and premium remanufactured cartridges, the plastic casing is always reused to prevent creating more waste to the environment.

Warranty - One Full Year Risk Free

Remanufactured toner cartridges from Graphic Toners are warranted to be free of defects in both material and workmanship for 1 Year from the date of purchase. Our toner cartridges are remanufactured to the highest quality standards and performance.

Shipping Policy

For a limited time, we are offering FREE GROUND SHIPPING on all orders over $100.00 within continental U.S, orders under $100.00 are charged a flat rate ground shipping of $8. (Excludes HI, AK, PR, etc. We currently do not ship to APO, Guam, etc.) We do not charge additional shipping & handling fees. We offer FedEx Overnight, 2 Day Air, 3 Day Express and Ground shipping options for customers who wish to receive their order sooner. Our shipping rates for express shipping options are calculated based on the weight of the items ordered. The transit time for FedEx Ground typically takes 1-6 business days. We will be able to provide you with tracking number once your order has been shipped. For orders going to Hawaii, Alaska, Puerto Rico and Guam, please contact us and we will be able to provide the best shipping rates.

Most orders received before 2:00 PST are shipped the same business day, our normal processing time is between one to three business days. Orders received during the weekend and holidays are processed the next business day. If there is a delay on your order, either out of stock or verifications, we will contact the customer immediately.