1. Do I have to pay sale tax?
We charge sales tax on orders that are shipped within California.

2. When will you ship my order if I place the order today?
Most orders placed before 2:00pm PST will ship same day. If a product is not available, we will notify the customer right away.

3. Will using remanufactured toner cartridge void my printer warranty?
No, your manufacturer cannot void your printer warranty for using toner cartridges other than their brand. Manufacturers cannot force customers to use their supplies as that would be illegal and restraint of trade.

4. What is a premium remanufactured toner cartridge?
A premium remanufactured toner cartridge is a cartridge that has been recycled to OEM specifications, while most parts have been replaced with new components. Every toner cartridges go through extensive test to ensure high quality standards before they are sent to our customers. 

5. What is your toner cartridge remanufactured process?
We have a unique way of remanufacturing our toner cartridges to ensure quality remains. We DO NOT refill the cartridge alone just to save cost.
1. Take the toner cartridge apart completely and clear wasted toners
2. Replace used parts that can affect quality and clean reusable parts
3. Fill cartridges with new toners that will meet or exceed original standards
4. Replace new wiper blades and rollers
5. Install BRAND NEW drum for Premium Remanufactured
6. Assembled and sent for extensive tests to ensure quality remains
7. Safely package toner cartridge with airbags and double boxed products for shipment

6. Do premium remanufactured toner cartridges produce the same yield as OEM?
Yes, our premium remanufactured toners are manufactured to meet or exceed the quality and yield of OEM specifications. Our toner cartridges will produce the same yield as OEM and the cited page yields are at 5% coverage.

7. What are the benefits of using premium remanufactured toner cartridges?
The main benefit is cost savings but not forgiving printing quality, remanufactured toner cartridges are an economical alternative to OEM cartridges. Our toner cartridges are manufactured to products the highest quality and are covered under 1 year warranty.

8. Do you guarantee your toner cartridges?
Yes, we guarantee our toner cartridge to perform to the highest standards. We provide a 100% satisfaction guaranteed to all our premium remanufactured toner.

9. What shipping methods are available?
We provide shipping via FedEx Ground, Express 3 Day Saver, 2 Day Air and Standard Overnight.

10. How can I receive promotional coupons and discount?
To receive promotional coupons and discount, please subscribe to our mailing list on the sign up icon on the left side of the home page.

11. Is bulk or volume discounts available?
Yes, volume discounts are available. Please email us at sales@graphictoners.com for more information.

12. Do you offer Free Shipping?
Yes, for a limited time, we offer free shipping for all orders over $100 with shipping within continental U.S.

13. Do you accept orders over fax?
Yes, we accept orders over fax. Our fax number is 626-552-3758.

14. Do you take government and school purchase orders?
Yes, we accept purchase orders via fax and phone.